Sorry, no. Because slide production is a batch process and we run a fair, efficient and well-oiled system, it isn't possible for orders to be either pushed to the top of the queue or an individual order run - no matter what the rush fee offered. However, if you have a deadline to meet then [...]
Sure, not a problem. If you don't like paying online but are happy to submit an order online and upload your images, then just run through the process and choose 'Cheque payment' in the checkout. Then give us a ring in office hours and we will take your card details over the phone. If you [...]
We aim to despatch your slide order in three working days (often less), on to which you will need to add delivery time. Retro-View reels take a good while longer. Our working days are 9am to 4pm, Monday to Friday. More information here: Delivery times
If you opted for Tracked 24 or Special Delivery (for orders in the UK) or Airmail and DHL (for overseas orders) then your tracking number can be found on your 'Your order has been despatched' email. To find your order click on the 'My Account' link that can be found at the very top [...]
You should receive a stream of emails from the moment you place your order to the package despatch. It may be that your email program or ISP is junking the emails but not to worry, you can see the current status via your account page: Click on the 'My Account' link that can be found [...]
Click on the 'My Account' link that can be found at the very top of every page, at the right of the orange bar. You can also click on this link: My Account
No, email isn't the best way. Just follow the order process - place and pay for your order first and when you are at your order confirmation page you can use the uploader on the page (which can also later be found on your order via the 'My Account' link at the very top of [...]
Sorry you are having problems. Older browsers or operating systems may not cope with dragging and dropping images, in which case you use the 'Select' link to navigate to your images. If you are struggling with this then simply use our WeTransfer service here:
You upload your images by simply dragging and dropping your images onto the upload box before you add your product selection to the cart. Alternatively, you can place the order without uploading any images and send them separately by WeTransfer or other transfer methods. You can check on the progress of your order at [...]
