Delivery times & methods
There is no specific insurance with First Class or Airmail delivery but Royal Mail has a maximum of £20 compensation for loss or non-delivery.
For deliveries that need to be guaranteed next day we use Royal Mail Special Delivery. The next day delivery service is only available within the UK and is for deliveries next working day, Monday to Friday. The next day courier service costs £10 and is UK only. A signature is required with next day deliveries – please consider this, if there is no one to sign for the package then your delivery will be delayed.
Note: ‘Next Day delivery’ doesn’t mean you receive your order gets the day after you place it! It is an alternative to normal first class post delivery (where delivery should be next day, but often isn’t).
For non-UK deliveries we offer Airmail postage and packing – within Europe is from £4.30 (+ VAT within EU)
Airmail postage and packing Rest of the World is from £4.80
In addition, we offer an international tracked and signed service to most of the world and packages should arrive within 10 working days of despatch.
For urgent international deliveries we can arrange next day or two day DHL deliveries – please ask for a quotation.
Sorry, we do not deliver to the USA as it is very lucky to have several companies who still provide digital to film conversion services, who need your support.
Urgent orders and the production workflow
So, how can we deal with your urgent order? Well, we can help you help yourself. Many, many jobs are actually despatched the same day they are received. We can’t guarantee that, there are so many variables involved, BUT you increase your chances by making sure we have the order and images by 10am or uploaded overnight. Any job that arrives after 11am definitely won’t be going out the same day.
You can make sure your images are prepared correctly (plenty of advice elsewhere on the website) and that you use credit/debit cards that have funds available.
Don’t delay sending off the order. Even five minutes might make the difference between catching a process or being rolled over to the next day.
We run an efficient and well practised production schedule. Orders are taken and images received at any time of the day or night (we send slides all over the world) but our working hours are 9am to 5pm (UK time) Monday to Friday. We visually check orders and images then run the images through a pre-production process which then passes the images to the film recorders that run throughout the day. Once a day the films are processed, usually around lunchtime, but on busy days three or more processes might be run. When the processed films are dry they are separated into the separate orders and mounted, packed and paperwork completed. At the end of the day they are despatched by first class post or taken to the courier and the cycle is complete.